Warranty
PieceMaker Product Warranty
At PieceMaker, we take immense pride in the quality and craftsmanship of our gear. When used as intended, we stand behind our products with a commitment to excellence and durability.
Our Promise
We warrant that all PieceMaker products will be free from defects in workmanship and materials.
What is Covered?
- Manufacturing Defects: Issues arising from the production process or material integrity.
- Replacement Guarantee: If a claim is validated, we will replace your item with a current equivalent. Note: While we strive to replace limited edition or discontinued items with the same version, availability may vary. In such cases, we will provide a comparable product from our current lineup.
What is Not Covered?
To ensure fairness and longevity, certain conditions fall outside of our warranty scope:
- Standard Use: Damage from normal wear and tear, including natural color changes or staining over time.
- Accidental Damage: Malfunctions caused by misuse, neglect, improper storage, or "acts of God."
- External Factors: Issues stemming from third-party modifications or causes external to the product itself.
How to Make a Claim
If you believe your product has a defect, our team is here to help. Please reach out to us via email with your order details and a description of the issue:
Contact Us: store@piecemaker.com
